Due to the nature of our products, refunds for opened or custom products are prohibited and all sales are final. Exchanges are permitted provided that none of the following terms and conditions have been breached:
- All orders must be returned unopened in the original packaging.
- All returns/exchanges must be made within 72 hours of recorded receipt.
- Exchanges are available for products of an equal value. For exchanges of products with a lesser value, customers will be offered store credit.
- Returns/exchanges where the seal holding the hair extension in place has been removed will be refused.
Customers will be responsible for the shipping and handling costs of their return/exchange, therefore we strongly advise sending parcels through a tracked courier service, since we will not be liable for any lost items.
*Customised orders cannot be returned or exchanged under any circumstance.
Orders may be cancelled provided that they have not yet been dispatched. If you would like to cancel your order please contact us via email at firstname.lastname@example.org. Please do this as soon as possible in order to ensure your cancellation is successful.